Terms and conditions of use


We can send cigars and accessories to practically any direction in the world. Keep in mind that there are restrictions on some products, and some products cannot be shipped to international destinations. The HOUSE of HABANO will send orders within 72 hours of receiving the payment.

THE HOUSE OF HABANO accepts American Express, Visa, Mastercard and Discover cards.

United States shipping Charges-standard shipping is via USPS  Normal delivery takes 10 to 15 days, depending on the delivery direction.

Lost packages: 
The HOUSE OF HABANO will not be liable for lost or stolen packages after our carrier has declared the package to be "delivered".

Climatic condition

Severe weather conditions could affect EMS or USPS operations in parts of the we can take responsibility for the delays of the carriers or climatic conditions that may cause the shipments to be delivered late.

International shipping costs-worldwide

We will ship to any country in the world through USPS Global priority, Express Mail Service EMS. It does not guarantee the estimated time of arrival or the date of delivery, since the package is not insured in this service and cannot be claimed. Our prices do not include tariffs or value added taxes. If assessed, these charges are the responsibility of the recipient of the package, to whom the local customs office or the carrier will invoice you. If a package is lost or sent incorrectly due to an incorrect input address,
is not completely responsible. We have No control over the addresses written on the payment pages. Please make sure you have entered the correct address.

All international orders are shipped within 72 working hours and processed manually. Due to security reasons, the order and payment must be verified before shipment. This process requires an additional 24 hours. All shipping costs must be prepaid with the order.

After the arrival of the package to your destination country, the customer's communication with respect to the package will have to be directly with the post office of that country, since it is no longer in the hands of the Postal service of Panama.

Returns policy

We support all our cigars, humidors and accessories with a guarantee of exclusive complete satisfaction.  Non-returnable items: Gift certificates To complete your return, we need a receipt or proof of purchase. Do not return your purchase to the manufacturer if the product was purchased through a distributor.

Refund Policies

You can return most of the new unopened items within 7 days after delivery to obtain a refund of 60% of the merchandise price. (Only applies to items returned for not being satisfied with the product.

Send Return Information to: info@thehouseofhabano.com


General purchasing Policies


·         The client THE HOUSE OF HABANO to have mandatory 21 years or more, to be of age, in his place of residence, to order tobacco products of THE HOUSE OF HABANO


·        We accept Credit Card.  


·         THE HOUSE OF HABANO stipulates that published offers can not be combined with other promotions offered.


·         Prices for THE HOUSE OF HABANO products may vary without prior notice.


·         The price list issued by us is stipulated without any sales commitment.THE HOUSE OF HABANO reserves the right to limit the amounts that the customer wants to purchase.


·         Shipping is charged at a flat rate of $ 20 EMS Courier-USPS for all international orders. Shipping can be free for promotional orders.


·         We ship internationally to Canada and the United Kingdom, among others. Contact us for more details if you do not see your country listed in the shipping options.