Terms and conditions of use


We can send cigars and accessories to practically any direction in the world. Keep in mind that there are restrictions on some products, and some products cannot be shipped to international destinations. THE HOUSE OF HABANO will send orders within 2 to 7 days at most, after receipt of payment.

THE HOUSE OF HABANO accepts Visa - Mastercard 

Shipping to the United States: Standard shipping is made through USPS, Normal delivery takes 10 to 15 days, depending on the delivery address. (DELIVERY TIME MAY VARY ACCORDING TO CLIMATE CONDITIONS BETWEEN OTHERS.)

Lost packages: 
The HOUSE OF HABANO will not be liable for lost or stolen packages after our carrier has declared the package to be "delivered".

Climatic condition

Severe weather conditions could affect EMS or USPS operations in parts of the we can take responsibility for the delays of the carriers or climatic conditions that may cause the shipments to be delivered late.

International shipping costs-worldwide

We will ship to any country in the world through USPS Global priority, Express Mail Service EMS. It does not guarantee the estimated time of arrival or the date of delivery, since the package is not insured in this service and cannot be claimed. Our prices do not include tariffs or value added taxes. If assessed, these charges are the responsibility of the recipient of the package, to whom the local customs office or the carrier will invoice you. If a package is lost or sent incorrectly due to an incorrect input address,
is not completely responsible. We have No control over the addresses written on the payment pages. Please make sure you have entered the correct address.

All international orders are shipped within 2 to 7 business days and processed manually. Due to security reasons, the order and payment must be verified before shipment.

After the arrival of the package to your destination country, the customer's communication with respect to the package will have to be directly with the post office of that country, since it is no longer in the hands of the Postal service of Panama.

Refund Policies

1. You can return most new unopened items within 7 days of delivery, to get a refund of 50% of the price I pay for your order. 

1.2 Because the taste is so personal, we will not accept returns for cigar coloration or flavor, this is not cause for return. 

Authenticity: All our cigars are shipped in sealed boxes, We do not delete barcodes.

1. The only verification method authorized by our distributor is the manual reading of the Barra code on the page of HABANOS S.A Clik Here Verification

1.2 If you wish to return your order you must contact our service agents in advance, as our main idea is to provide you with high quality cigars in any case.  We will send a new order, We only forward orders when your package arrived at our offices, our staff must check (damage, quantity, different product, original packaging, etc.).

If your forwarded package is also not delivered to you, we will refund your payment.

Send Return Information to: info@thehouseofhabano.com


General purchasing Policies


·         The client THE HOUSE OF HABANO to have mandatory 21 years or more, to be of age, in his place of residence, to order tobacco products of THE HOUSE OF HABANO


·        We accept Credit Card.  


·         THE HOUSE OF HABANO stipulates that published offers can not be combined with other promotions offered.


·         Prices for THE HOUSE OF HABANO products may vary without prior notice.


·         The price list issued by us is stipulated without any sales commitment.THE HOUSE OF HABANO reserves the right to limit the amounts that the customer wants to purchase.


·         Shipping is charged at a flat rate of $ 20 EMS Courier-USPS for all international orders. Shipping can be free for promotional orders.


·         We ship internationally to Canada and the United Kingdom, among others. Contact us for more details if you do not see your country listed in the shipping options.